Metrognome Membership Terms of Agreement

Version 2.5.0 — Effective Date: August 2026

This Membership Terms of Agreement ("Agreement") is entered into between Metrognome, LLC ("Metrognome," "we," "us," or "our") and you, the individual or entity creating an account or purchasing services ("Member" or "Primary Member").

This Agreement governs all Metrognome memberships, including Monthly Memberships, Hourly Memberships, and related services, and is effective upon account creation, booking, or purchase of any service.

1. Definitions

Primary Member: The individual with a verified identity and phone number who controls the Metrognome account.
Member: Any individual using Metrognome services under a Primary Member's account.
Monthly Membership: A month-to-month subscription granting exclusive access to a designated Artist Studio.
Hourly Membership: An ongoing account relationship permitting Members to book Hourly Studios on a pay-per-use basis.
Artist Studio: A private studio assigned exclusively to a Monthly Member.
Hourly Studio: A non-exclusive studio available for time-limited hourly Sessions.
Session: A specific block of time reserved for use of an Hourly Studio.
Credits: Promotional booking credits governed exclusively by Exhibit B.

2. Member Services (General)

Member Services vary by Membership type. Certain services apply only to Monthly Memberships or Hourly Memberships as described in this Agreement and applicable Exhibits.

Metrognome reserves the right to modify, add, or remove services at any time.

3. Business Hours & Access

Facility access and studio availability vary by location and service type.

Monthly Members may have 24/7 access where applicable.
Hourly Studios are available only during published booking hours shown in the online reservation system.
General Business Hours do not guarantee Hourly Studio availability.

4. Account Requirements & Communications

Members must maintain accurate legal name and contact information.

By creating an account, Members consent to receive transactional communications (including SMS) related to bookings, access, and account activity, and to text messages from their community manager about their studio and account.

Members may also opt in to receive promotional SMS messages about special offers and updates. Message frequency varies based on your activity and preferences. Message and data rates may apply.

Reply STOP to any message to unsubscribe from promotional messages
Reply HELP for assistance or contact us at [email protected]
Your mobile information will not be shared with third parties for their marketing purposes. See our Privacy Policy for details.
Carriers are not liable for delayed or undelivered messages

5. Membership Fees & Payments

5.1 Monthly Memberships

Month-to-month subscription
Fees due on the 1st of each month
Late fees apply after the 5th

5.2 Hourly Memberships

No fixed term
Each Session is a stand-alone, revocable license
Payment required in advance at booking
Governed exclusively by Exhibit B

6. Refunds

Except as expressly stated for Hourly Studio cancellations in Exhibit B, all payments are non-refundable.

Metrognome may issue a refund outside those terms at its sole discretion. A discretionary refund is a one-time accommodation. It creates no entitlement, sets no precedent, and may be issued either as account credit or to the original payment method, at Metrognome's election.

Where a discretionary refund is issued at your request rather than to correct a Metrognome error, the payment processing costs already incurred on the original charge cannot be recovered, and the amount returned may be reduced by those costs. We will tell you the amount before issuing the refund.

The following are not eligible for a discretionary refund:

Waitlist deposits that have already been applied to a membership invoice
Credits, which are governed exclusively by Exhibit B

7. House Rules (All Members)

All Members must comply with posted rules, including but not limited to:

No illegal activity
No overnight sleeping
No hazardous materials
No smoking or open flames
Compliance with occupancy limits
Respect for other Members

Additional Hourly-specific rules are set forth in Exhibit B.

8. Monthly Membership–Specific Terms

The following provisions apply only to Monthly Memberships:

Exclusive use of an Artist Studio
On-site storage of equipment
Studio inspections
Suspension procedures
Default, abandonment, and lien rights

These provisions do not apply to Hourly Studios.

9. Insurance & Risk

Metrognome does not insure Member property.

Safestor Insurance is offered only to Monthly Members
Hourly Members receive no insurance coverage
All property is stored or brought onsite at the Member's sole risk

10. Termination & Right to Refuse

Metrognome may terminate or restrict any Membership or account at its sole discretion, with or without cause and with or without notice.

A Member may terminate a Monthly Membership by providing at least thirty (30) days' written notice to Metrognome. The Member remains responsible for all fees accrued through the end of the notice period.
A Member may close an Hourly Membership account at any time.
Nothing in this section limits Metrognome's right to terminate, suspend, or restrict any Membership or account at any time, with or without notice, including immediately.

11. Limitation of Liability & Indemnification

Members agree to indemnify and hold Metrognome harmless from all claims arising from use of the Facility, including those caused by the Member or their guests.

12. Class Action Waiver

All disputes must be resolved on an individual basis. Class actions and representative proceedings are waived to the fullest extent permitted by law.

13. Governing Law

This Agreement is governed by the laws of the State of Oregon.

14. Entire Agreement

This Agreement, including all Exhibits, constitutes the entire agreement between the parties.

Exhibit B: Hourly Membership Terms

(This Exhibit governs all Hourly Studios, Sessions, and Credits.)

B1. Hourly Membership & License

Hourly Memberships grant a limited, revocable license to use an Hourly Studio during a booked Session. No lease, tenancy, or bailment is created.

B2. Bookings & Access

Bookings made online only
Same-day bookings permitted
Minimum Session: 1 hour
Building access begins 15 minutes before Session
Studio access begins and ends exactly at booked times
Setup, breakdown, cleanup, and exit are included in Session time

B3. Overstays & No-Shows

Overstays are billable and subject to penalties starting at $25
Three-strike policy applies
No-shows are non-refundable
Repeated violations may result in account restriction

B4. Equipment Use & Damage

Hourly Members are responsible for all damage beyond normal wear and tear.

Metrognome may charge full replacement cost, including labor, administrative time, and downtime.

B5. Insurance & Assumption of Risk

Metrognome provides no insurance for Hourly Members.

Members assume all risk for personal property, bodily injury, guests, and conduct.

B6. Storage & Abandoned Property

No storage permitted
Items left behind may be held 48–72 hours
Thereafter deemed abandoned

B7. Guests & Cleanup

Booking Members are responsible for all guests.

Members must:

Leave studios clean
Return equipment to original positions and settings
Comply with all rules

B8. Payments, Cancellations & Rescheduling

Payment due at booking
Cancel 24+ hours in advance for a full refund, issued instantly as account credit that applies automatically to your next purchase
<24 hours or no-show: no refund
Extenuating circumstances reviewed case-by-case

Rescheduling

You may reschedule a Session up to 24 hours before its start time; Metrognome staff may reschedule it on your request. The Session keeps its original length.
The price is recalculated for the new time using the published hourly rates in effect when the change is made. If the new time costs more, the difference is charged; if it costs less, the difference is credited to your account instantly and applies automatically to your next purchase. Bookings paid with Credits get the Credits returned.

Saved Payment Methods

Saving a card is optional and is not required to book.
By saving your card, you authorize Metrognome to charge it, without you present, solely for the price difference when a Session you hold is rescheduled to a higher-priced time. This is the only such charge; there is no recurring or scheduled charge.
The amount charged is the difference between the price you already paid and the price of the new time, calculated from the published hourly rates in effect when the change is made.
Cards are stored by our payment processor, Stripe; Metrognome does not see or retain your full card number.
You may remove a saved card at any time through the billing portal in your account, which stops any further charge.

B9. Credits (Promotional — Not Gift Cards)

Nature of Credits

Credits are promotional booking credits, not gift cards, cash, stored value, or prepaid instruments.

Use

Redeemable only for eligible hourly bookings
Cannot be used for Monthly Membership fees unless permitted

Value & Expiration

Current discount: 10%
1 Credit will never exceed $1.00 in value
Credits expire 18 months after purchase

Restrictions

No cash value
Non-transferable
Non-refundable. Metrognome may, at its sole discretion, refund the purchase of a Credit balance only while that balance is entirely unused. Once any Credit from a balance has been redeemed, that purchase is not refundable.

Metrognome may modify or discontinue the Credits program at any time.

B10. Enforcement

Metrognome may restrict or terminate Hourly access, Credits use, or accounts at its discretion.

Exhibit A: Equipment Insurance — provided by Safestor

(Available to Monthly Members only)

Member Acknowledgement Addendum

You, the Primary Member, by becoming a subscriber, is responsible to have coverage for all stored property on the premises. The Primary Member understands that Metrognome, its successors, assigns, affiliates and employees, including but not limited to the entity that owns the physical building, do not insure any of the items, goods or property owned, controlled or in the possession of the Primary Member and are not responsible for damage or loss under any circumstance.

Primary Member confirms that this Facility and/or Metrognome has recommended that the Primary Member provides proof of insurance coverage or immediately obtains coverage for property stored by the Primary Member. Primary Member confirms that Safestor Insurance has been offered.

Primary Member understands that it must either:

1. Cover stored items with Safestor Insurance with one of the coverage limited selections below:

$1,000 Coverage

$0 Deductible / $8.95 per month

$5,000 Coverage

$0 Deductible / $11.95 per month

$10,000 Coverage

$0 Deductible / $21.95 per month

$15,000 Coverage

$0 Deductible / $36.95 per month

Primary Member understands that coverage is effective immediately at time of payment.
Primary Member understands that the monthly rate to cover its stored goods is being collected by Metrognome and forwarded to the insurer as a courtesy.
Primary Member understands that the Facility (Metrognome) is not responsible for paying its monthly premium if it fails to make payments.
Primary Member understands that the Facility may retain a portion of the monthly insurance premium payment to cover the administration of the policy.
Primary Member understands that the insurance fee will be added to its online account and payable at checkout when becoming a subscriber of this agreement.

2. Decline participation in Safestor Insurance:

Primary Member understands that the Facility (Metrognome) is not responsible for loss or damage to my stored goods and agrees to hold this storage facility harmless.

*Flood and Rising Water are not covered. Please see the Safestor brochure for full exclusions. This enrollment form contains only a general description of coverage and does not constitute an insurance contract. The facility will provide you a Certificate of Insurance